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Q&A + Polling

General Session

Opening Plenary/The Ralph G. Brindis Keynote: A Winning Strategy: Unleash Human Potential of the Workforce to Advance Quality and Safety

Thursday, October 12, 2023
8:15 AM – 9:30 AM East Coast USA Time
Location: Palms III
Available Credits: 1.25 CE Hours
CME: (1.25) CNE: (1.25) ASRT: (1.5) COP: (1.25) CPHQ: (1.25) ACHE: (1.25) IPCE: (1.25) AAPA: (1.25)
As The Ralph G. Brindis Lecture keynote, Stephanie Mercado, CEO of NAHQ will highlight successful approaches for advancing quality, safety, and efficiency and incorporating these approaches into the workforce.

Learning Objectives:

  • Examine the impact of burnout, workforce shortages and cost pressures on workforce morale.
  • Explore how advancing competencies in healthcare quality and safety can improve workforce engagement and satisfaction.
  • Discuss how transformational leadership can advance workforce contributions.
  • Identify strategies to reboot and rebrand healthcare quality.

    Speaker(s)

  • Stephanie Mercado, CAE, CPHQ (she/her/hers)

    CEO
    National Association for Healthcare Quality

    I do not have any relevant financial / non-financial relationships with any proprietary interests.

  • Ralph Brindis, MD, MPH

    Senior Medical Officer, External Affairs
    ACC National Cardiovascular Data Registry
    San Francisco, California, United States

    I do not have any relevant financial / non-financial relationships with any proprietary interests.

  • David Winchester, MD, MS

    Associate Professor of Medicine
    University of Florida College of Medicine

    I do not have any relevant financial / non-financial relationships with any proprietary interests.

    • Staff Moderator(s)

  • Barbara Christensen, MSHA, RN, CPHQ, FACC

    Senior Director
    American College of Cardiology, District of Columbia, United States

    I do not have any relevant financial / non-financial relationships with any proprietary interests.